A collaboration between LNER, Network Rail, and major Mobile Network Operators (MNOs) is bringing an end to frustrating mobile "not-spots" in the tunnels outside London King's Cross station. The installation of a unique, custom-built antenna marks a significant milestone in this project, promising a dramatically improved experience for passengers.
This bespoke solution, the first of its kind on operational UK railways, will blanket the Gasworks and Copenhagen tunnels with reliable mobile phone and on-train Wi-Fi signals, which it hopes will end the issues with ‘not-spots’ currently found in the affected areas.
The project, funded by LNER and its partners, has undergone rigorous testing at Network Rail's Innovation and Development Centre, ensuring seamless integration with existing infrastructure.
"Reliable Wi-Fi and mobile connection are key for our customers," admits James Downey, finance director at LNER. "This project tackles the very area where passengers often make calls or send messages – a crucial moment in their journey. Now, they can stay connected without interruption, boosting their overall experience."
Helen Cavanagh, head of passenger experience for Network Rail's East Coast route, echoes this sentiment, highlighting the collaborative effort: "This is a fantastic example of the rail industry and mobile operators working together to enhance passenger services. The improved connectivity will undoubtedly raise the bar for travel comfort and enjoyment on the East Coast Main Line."
Ben Lynch, managing director at Linbrooke Rail, the technology integration specialists behind the project, expresses his enthusiasm: "We're thrilled to be part of this game-changer for LNER passengers. Delivering innovative technology and infrastructure solutions is our forte, and we're confident this project will set a new standard for on-the-go connectivity."
A Virgin Media O2 spokesman said: "We're dedicated to providing our customers with a seamless network experience everywhere, including on trains. This project will ensure they stay connected even during tunnel passages, making their journeys to and from London King's Cross Station seamless and productive."
Photo: LNER
