25.09.12
Before and after
Disruption is the topic of the day, with wet weather compromising many rail services, Passenger Focus calling for a reduction of bus replacement services, and Greater Anglia and Network Rail planning to minimise engineering work that causes weekend closures.
Clearly there are factors the industry can control, and those that are purely environmental – and flooding fits fairly squarely into the latter category.
However, it is not the actual event, or the scale of the disruption, that rail operators will be judged by; it is the level of preparation and prevention they have in place beforehand, and their reaction to it afterwards.
Disruption can be managed effectively, or less so, and passengers can receive a better or worse level of information about how a particular incident will affect their journeys.
This is the area TOCs must concentrate on improving, and adverse weather conditions can be used to do so.
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